I firmly believe there is such a thing as Karma. Maybe it doesn’t happen as often as it should or, as often as I would like, but it happens often enough. And when it does the results can be exquisite.
Social media had a big role to play in the Karma that I am talking about. I personally feel the jury is decidedly out on whether social media is a good thing, and a step in the right direction, from the point of view of the world we live in.. But in fairness, it can be a powerful force for doing good, when, and if, it makes that choice.
In the case I am going to tell you about, it chose to do good and for that social media deserves a five star rating.
By any kind of measurement In the cumuppence stakes, this will take some beating.
A group of car dealership workers at F & R auto sales, in the American State of Massachusetts, decided to order pizza. The delivery guy brought them their pizza. Let’s just pause the narrative for a bit of clarification. Most people, in the United States, understand the concept of paying a gratuity for good service. It is also a fact of life that people in service industries, like waiting tables and delivering pizza ,don’t get paid a lot for the job they do. So a few bucks, here and there by way of a tip, is going to help a lot in making ends meet. But someone forget to relay that important information to the employees at F & R auto sales in Westport.
Ok. The trouble began when F&R paid for a $42 pizza order with two $20 bills and two $5 bills. The denomination of the bills is important, and you’ll understand why very shortly. The delivery guy thought the payment was out of character enough to go to the trouble of actually asking if the change was intended to be change and not a tip. I mean why else would you pay $50, if no tip was intended? All they needed to do was give the delivery guy $45 and the intention would be crystal clear. I should point out, that his aspect of the story about the intended tip, is not confirmed by F&R, but the driver said it and F&R did not contradict him, so I think it’s safe to assume the Pizza delivery guy is telling the truth. In any case, after the delivery guy made his delivery, and after he was well on his way back to the pizza shop, F&R called his manager to complain that he’d “stolen” their change. Nice people. The pizza shop of course then told the delivery guy to turn around, drive back, and return their change, which is what he did and that is when the ‘fun’ started.
F & R decided to video the conversation when the Pizza delivery guy returned. They were going to have some fun at his expense and post the video results on social media. I am sure, in their delusional and misguided state of mind, they thought everyone else would see the ‘joke.’ This, was a big, big mistake. In fact, describing it as a big mistake really doesn’t do it justice. In the true spirit of Karma it came back to bite them on the bum, a mouthful the size of a small country.
Just to make it perfectly clear, the contents of the video conversation, posted online, was confirmed as being accurate by all parties. No one is disputing that this is what happened. But before we go into the detail of what was said and done, there are two possibilities here: Firstly, F&R Auto Sales has a serious vendetta against the Pizza shop, or secondly, they constitute a very large collection of pointy headed individuals, or a combination of both.
It’s important to note that, as the driver says on the video, there was no logical reason to give him that extra $5 bill unless it was intended to be a tip; they owed him $42, gave him $45 in bills to reach that amount, then left an extra $5. But if you are dealing with people whose sole motivation is to bully and humiliate, it makes perfect sense. The extra $5 was a type of honey trap which they could then use as a justification for saying it was never intended to be a gratuity and quite frankly how could the pizza delivery guy have the temerity to think otherwise?
On the video we see the delivery driver make this point to which one of the F & R employees replies in a typically passive aggressive threat so common among bullies :”So listen: The manager apologised once for you. Do you want him to apologize again for you?”
There’s a little bit more argument, none of it particularly heated, before the Pizza delivery guy finally says, “It’s OK, you got your $7, so the world is right now,” and heads out the door. But of course, in the world of vindictive, small mindedness, it is never right. You can never have enough ritual humiliation.
The F & R employees were not done. One of them, a female says : “Out the door before I put my foot in your ass.” Charming and so respectful. Then, another F&R employee proclaims, “Get the f….ing owner and the manager on the phone, I want that motherf…er’s job. I want him fired.”
To make matters worse, the F&R employee then proceeds to make good on his suggestion, calling the Pizza shop and complaining about the delivery driver. Fortunately, this is where the story starts to take a U turn in a positive way. The Pizza shop manager asked the delivery guy what had happened and ultimately took his side. Apparently, this wasn’t the first time the Pizza shop had issues with F&R auto sales. Why am I not surprised?
Then, F & R did something very, very stupid they have lived to regret. They posted the video online for the world to see. It would be fair to say they did not get the reaction they were expecting. The posts started coming: “The employees at F&R Auto Sales in Westport all deserve to get fired. Such scum I can’t even believe it.”
“How could you treat a Pizza guy like that? Congrats on ruining your business.”
And this: “ You think you have PR problems? Check out F and R Auto in Westport MA.”
The review pages for F & R auto sales on Yelp and Google were flooded with negative ratings. In fact such was the tirade of abuse, that F&R ultimately stopped answering their phones or responding to any contact requests on social media. Revenge truly is a dish best eaten cold. The owner of F&R (it’s unclear whether he was in the video, although I’m going to guess not) went to the Pizza shop and personally apologised. Like he had a choice. It was either that or kiss goodbye to his business.
It’s not immediately clear what happened to the F & R employees who orchestrated the incident. But if the owners of the used car yard were smart they would have fired the lot of them. It would be a step in the right direction. They might also want to consider making a huge donation to a worthy charity like pet rescue. ( My idea as an animal lover)
See? Thanks to the power of the internet and social media, sometimes these stories do have happy endings. More importantly, it confirms there is a thing called Karma. It may not always happen, but when it does, and you are on the receiving end, it ain’t pretty.