The other day I wrote about how extraordinarily serendipitous Karma can be. I made the point that it doesn’t happen as often as it should but when it does the results can be exquisite.
Social media had a big role to play in the Karma that was ultimately delivered on behalf, of all people. a pizza delivery man.
Here’s the background to the story. A group of car dealership workers at F & R auto sales, in Westport, in the American State of Massachusetts, decided to order pizza. The delivery guy brought them their order. Most people, in the United States, understand the concept of paying a tip for good service because is also a fact of life that people in service industries, like waiting tables and delivering pizza ,don’t get paid a hell of a lot for the job they do. So a few bucks, here and there goes a long way in making ends meet. But someone forget to relay that important information to the employees at F & R auto sales.
Ok. The trouble began when F&R paid for a $42 pizza order with two $20 bills and two $5 bills. The denomination of the bills is important, and you’ll understand why very shortly. The delivery guy thought the payment was out of character enough to go to the trouble of actually asking if the change was intended to be change and not a tip. I mean why else would you pay $50, if no tip was intended? All they needed to do was give the delivery guy $45 and the intention would be crystal clear. But, after the delivery guy made his delivery, and was on his way back to the pizza shop, F&R called his manager to complain that he’d “stolen” their change. Nice people. The pizza shop of course then told the delivery guy to turn around, drive back, and return their change, which is what he did and that is when the ‘fun’ started.
F & R decided to video the conversation when the Pizza delivery guy returned. They were going to have some fun at his expense and post the video results on social media. I am sure, in their delusional and misguided state of mind, they thought everyone else would see the ‘joke.’ This, was a big, big mistake. In fact, describing it as a big mistake really doesn’t do it justice. In the true spirit of Karma it came back to bite them on the bum, a mouthful the size of a small country.
It’s important to note that, as the driver says on the video, there was no logical reason to give him that extra $5 bill unless it was intended to be a tip; they owed him $42, gave him $45 in bills to reach that amount, then left an extra $5. But if you are dealing with people whose sole motivation is to bully and humiliate, it makes perfect sense. The extra $5 was a type of honey trap which they could then use as a justification for saying it was never intended to be a gratuity and quite frankly how could the pizza delivery guy have the temerity to think otherwise?
On the video we see the delivery driver make this point to which one of the F & R employees replies in a typically passive aggressive threat so common among bullies :”So listen: The manager apologised once for you. Do you want him to apologise again for you?”
Finally, the Pizza delivery guy who remains incredibly polite throughout this ordeal says, “It’s OK, you got your $7, so the world is right now,” and heads out the door. But of course, in the world of vindictive, small mindedness, it is never right. You can never have enough ritual humiliation. The F & R employees were not done. One of them, a female says : “Out the door before I put my foot in your ass.” Charming and so respectful. Then, another F&R employee proclaims, “Get the f….ing owner and the manager on the phone, I want that motherf…er’s job. I want him fired. To make matters worse, the F&R employee then proceeds to make good on his suggestion, calling the Pizza shop and complaining about the delivery driver. Fortunately, this is where the story starts to take a U turn in a positive way. The Pizza shop manager asked the delivery guy what had happened and ultimately took his side. Apparently, this wasn’t the first time the Pizza shop had issues with F&R auto sales. Why am I not surprised?
Then, F & R did a thing that was incredibly stupid and, I am sure they would admit, they now bitterly regret. Karma, karma, karma. They posted the video online for the world to see. Instead of getting the reaction they were expecting, it morphed into something else entirely. The social media posts, a trickle at first, turned into a tidal wave, with sentiments along these lines: “The employees at F&R Auto Sales in Westport all deserve to get fired. Such scum I can’t even believe it.”
“How could you treat a Pizza guy like that? Congrats on ruining your business.”
And this: “ You think you have PR problems? Check out F and R Auto in Westport MA.”
The review pages for F & R auto sales on Yelp and Google were flooded with negative ratings. In fact such was the tirade of abuse, that F&R ultimately stopped answering their phones or responding to any contact requests on social media. Revenge truly is a dish best eaten cold. The owner of F&R (it’s unclear whether he was in the video, although I’m going to guess not) went to the Pizza shop and personally apologised. Like he had a choice. It was either that or kiss goodbye to his business.
But the good news gets even better. Karma was not done. Not by a long shot. It turns out that a GoFundme, crowd funding account, was set up to benefit the humiliated pizza delivery guy in Westport. The total amount raised has reached….wait for it…….$US30,000. In fact such has been the effect of this incident, that there’s been an outpouring of community generosity towards all pizza delivery people. For example, a real estate agency in Ann Arbor, gave a pizza delivery guy a $2000 tip and a letter of encouragement.
Absolutely the best news I’ve heard all day. Yippee ki-yay.